*This fee is not inclusive of 8% SST.
*The nominations are from the same organization.
Individual and organizational success often depends on one simple factor: how quickly, directly, and effectively we speak up when it matters most. Whenever results fall short, it is usually because an important conversation either hasn’t taken place or wasn’t handled well. At the heart of every healthy, high-performing organization are people who are willing and able to engage in Crucial Conversations.
Crucial Conversations® for Mastering Dialogue equips learners with nine powerful skill sets grounded in decades of social science research. Delivered on demand, virtually, or in person, the course goes beyond theory—providing instruction, application, practice, group discussion, and self-reflection—to ensure lasting improvement in how participants handle the conversations that matter most.
Individual Skills
Crucial Conversations® for Mastering Dialogue gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results. Participants learn how to:
Organizational Benefits
Crucial Conversations® for Mastering Dialogue skills yield individual, team, and cultural success. Our clients continually see results in the following areas:
Managing performance is more than a process – it’s about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing your people’s behavior routinely and consistently. It’s about candidly coaching through challenges and holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and in the process, improving your people and your bottom line. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.
When people have the skills to hold peers accountable, they’re better at correcting performance problems, preventing potential disasters, and preserving and strengthening relationships.
1. Hold Anyone Accountable
Speak up no matter the person’s power, position, or temperament.
2. Manage Projects Without Taking Over
Help others avoid excuses, keep projects on track, and resolve performance barriers.
3. Manage Performance
Get positive results and maintain good relationships.
4. Improve Performance
Agree on a plan, follow up, engage in good reporting practices, and manage new expectations.