Engage your team to win the heart of every customer.
Are your customers loyal to your organization? More than 70% of what makes a customer experience great is the behavior of frontline employees. Great behavior doesn’t happen without inspiration and accountability, and that requires a bottom-up approach—not the typical top-down corporate method. If your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too.
Course Overview
Introduction
Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.
What You’ll Learn
In this course, participants will learn how to:
- Make genuine human connections.
- Listen and communicate with empathy.
- Discover the real “Job to be Done” for customers.
- Follow up to learn how to improve and resolve concerns.
- Give and receive feedback that builds people up.
- Inspire the team to share their best thinking and ideas.
- Run effective loyalty team huddles.
Delivery Solution
Public Program
- Training sessions whereby participants are from multiple organizations but in the same class.
- You can enroll your employees in a live in-person or live online public workshop.
In-House Training
- Exclusive training for your organization with standard content or tailored content to fit your needs in a live in-person or live online inhouse training.
Client Certification
- For organizations seeking cost-effective ways to implement solutions involving large populations of managers and frontline workers, FranklinCovey certifies on-site client facilitators to teach our content and adapt it to their organization’s needs.
The pass encompasses a range of resources including tools, assessments , videos, digital learning modules, and FranklinCovey’s comprehensive training courses
Personal Effectiveness Pass
Instill habits of effectiveness in every individual and build the power skills that will drive your organization forward.
Sample courses include
- The 7 Habits of Highly Effective People®
- The 5 Choices to Extraordinary Productivity®
- Project Management Essentials for the Unofficial Project Manager®
- Leading Customer Loyalty
- And more
All Access Pass
Develop exceptional leaders who see their potential and bring people together to drive breakthrough results. Includes everything in the Personal Effectiveness Pass.
Sample courses include
- Leading at the Speed of Trust®
- The 4 Essential Roles of Leadership®
- The 6 Critical Practices for Leading a Team®
- And more
All Access Pass Plus
Use a common execution framework that mobilizes a large group of people to move critical business metrics. Includes everything in the All Access Pass.
Sample courses include
- The 4 Disciplines of Execution®
- Leading Customer Loyalty®
- Strikingly Different Selling®
- And more
