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Operations & IT Manager

Operations & IT Manager

About This Role

We are looking for a hands-on Operations & IT Manager to lead the Operations team and oversee programme operations, logistics, stock and inventory management, IT support, digital learning platforms, facilities, and selected HR activities.

The ideal candidate should have strong operations, stock, inventory, and logistics experience, together with good practical knowledge of IT infrastructure, networks, Microsoft 365, SharePoint, and cybersecurity. The candidate does not need to be an IT specialist but should be sufficiently experienced to manage day-to-day IT requirements and coordinate effectively with external IT vendors.

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Operations & IT Manager

Location :

Publika, Solaris Dutamas, Kuala Lumpur

Employment type:

Full-time

Experience :

5 – 8 years

Reporting To :

 Chief Executive Officer (CEO)

Direct Reports

4 Operations Team Members

Company Size :

Approximately 32 employees

Salary Range :

RM7,000 – RM8,500 per month

Key Responsibilities

Operations

  • Lead and manage a team of 4 Operations staff.
  • Manage end-to-end programme scheduling, training coordination and operational support.
  • Coordinate approximately 10 facilitators and external consultants, including scheduling and assignment to client programmes.
  • Provide operational support to the Sales, Public Programmes, Education, Mandarin and Government teams once programmes are secured.
  • Manage stock, inventory and logistics, including training materials, books, programme kits, storage, stock control and delivery arrangements.
  • Liaise with printers, couriers, logistics providers and other operational vendors.
  • Develop, implement and continuously improve operational SOPs and processes.
  • Oversee office facilities, maintenance, service providers and the door-access system.
  • Manage operational matters involving HRD Corp, Ministry of Finance (MOF), Immigration and other relevant authorities, including visa applications where required.
  • Manage training agreements in liaison with client organizations and the company’s legal counsel to ensure contracts are properly finalized.
  • Support the CEO and Executive Director on operational matters and special projects.

IT & Digital Systems

  • Oversee day-to-day IT support and coordinate with external IT vendors.
  • Have a good working knowledge of office networks, Wi-Fi, hardware, software and general IT infrastructure.
  • Support the administration of Microsoft 365, SharePoint, Teams and user-access permissions.
  • Ensure proper IT onboarding and offboarding, including system access and company IT assets.
  • Maintain and improve IT-related SOPs, documentation and processes.
  • Support basic cybersecurity practices, including access controls, data protection, backups, endpoint security, phishing awareness and incident escalation.
  • Oversee administration and client support for AAP and other digital learning platforms, including learner access, enrolment, troubleshooting and reporting.

Recruitment & Employee Administration

  • Coordinate recruitment based on the organisation’s manpower requirements.
  • Manage employee onboarding and offboarding processes.
  • Ensure relevant employee documentation, system access and company assets are properly coordinated during joining and exit.

Requirements

  • Bachelor’s Degree in Business Administration, Operations Management, Information Technology or a related field.
  • Minimum 5–8 years of relevant experience, preferably with team management responsibilities.
  • Strong experience in stock, inventory management and logistics is essential.
  • Strong operational planning, coordination and problem-solving capabilities.
  • Practical working knowledge of IT infrastructure, networks, Microsoft 365 and SharePoint.
  • Good understanding of cybersecurity fundamentals and IT governance.
  • Experience managing external IT vendors and service providers.
  • Experience developing and implementing SOPs and process improvements.
  • Experience with LMS, digital learning platforms or technology-enabled services is an advantage.
  • Strong leadership and stakeholder-management skills.
  • Excellent written and spoken English.
  • Able to work independently and thrive in a hands-on, fast-paced environment.

Ideal Candidate

A hands-on Operations professional who is particularly strong in stock, inventory, logistics and process management, while also being comfortable managing the organisation’s day-to-day IT environment.

The candidate does not need to be a technical IT expert but should be IT-savvy and experienced enough to understand networks, SharePoint, Microsoft 365, cybersecurity and IT support requirements, identify issues and work effectively with external technical specialists when required.

Apply for This Role

Please submit your résumé and briefly describe one marketing campaign, event, system, or process you have helped execute or improve.

Send your application to info@leadershipresources.my with the following email subject:

Application for Operations & IT Manager – [Your Name]

We look forward to hearing from you.