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Operations Manager

Operations Manager

About This Role

We are looking for a hands-on Operations Manager to lead the Operations team and to oversee stock and inventory management, programme operations & logistics. The ideal candidate should have strong operations, stock, inventory and logistics experience. The candidate needs basic IT knowledge to manage day-to-day IT requirements and coordinate effectively with external IT vendors.

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Operations Manager

Location :

Publika, Solaris Dutamas, Kuala Lumpur

Employment type:

Full-time

Experience :

5 – 8 years

Reporting To :

 Chief Executive Officer (CEO)

Direct Reports

4 Operations Team Members

Company Size :

Approximately 32 employees

Key Responsibilities

Operations

  • Lead and coach a team of 4 Operations staff to deliver high-quality operational support to internal and external stakeholders. The Operations Team:
    • Manages stock, inventory and logistics, including training materials, books and program kits, general storage, stock control and delivery arrangements.
    • Oversees end-to-end program scheduling, training coordination and provides operational support.
    • Coordinates facilitators and external consultants, including scheduling training programs for clients.
    • Liaises with printers, couriers, logistics providers and other operational vendors.
    • Oversees office facilities, maintenance, and service providers.
    • Manages operational matters involving HRD Corp, Ministry of Finance (MOF), Immigration and other relevant authorities, including visa applications where required.
  • Develop, implement and continuously improve operational SOPs and processes.
  • Manage training agreements in liaison with client organizations and the company’s legal counsel to ensure contracts are properly finalized.
  • Support the CEO and Executive Director on operational matters and special projects.

IT & Digital Systems

  • Oversee day-to-day IT support and coordinate with external IT vendors.
  • Ensure proper IT onboarding and offboarding, including system access and company IT assets.
  • Maintain and improve IT-related SOPs, documentation and processes.
  • Oversee administration and client support for learning platforms, including learner access, enrolment, troubleshooting and reporting.

Recruitment & Employee Administration

  • Coordinate recruitment based on the organisation’s manpower requirements.
  • Manage employee onboarding and offboarding processes.
  • Ensure relevant employee documentation, system access and company assets are properly coordinated during joining and exit.

Requirements

  • Bachelor’s Degree in Business Administration, Operations Management or any related field.
  • Minimum 5–8 years of relevant experience, with team management responsibilities.
  • Strong experience in stock, inventory management and logistics is essential.
  • Strong operational planning, coordination and problem-solving capabilities.
  • Experience developing and implementing SOPs and process improvements.
  • Strong leadership and stakeholder-management skills.
  • Excellent written and spoken English.
  • Able to work independently and thrive in a hands-on, fast-paced environment.

Nice-to-Haves

  • Experience in managing external IT vendors and service providers.
  • Experience with LMS, digital learning platforms or technology-enabled services.
  • Experience in the L&D or Training industry.

Apply for This Role

Please submit your resume and briefly describe one marketing campaign, event, system, or process you have helped execute or improve.

Send your application to info@leadershipresources.my with the following email subject:

Application for Operations Manager – [Your Name]

We look forward to hearing from you.