Managing performance is more than a process – it’s about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing your people’s behavior routinely and consistently. It’s about candidly coaching through challenges and holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and in the process, improving your people and your bottom line. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.
Strengthen organizational efficiency and execution with skills to address and resolve problems of poor performance, broken trust, and missed expectations.
Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority. And whether participants take the course on-demand, virtually, or
in-person, they learn the skills through instruction, reflection, practice, and coaching.
Identify problems contributing to poor results and struggling relationships.
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself
Be clear with yourself and others about what you really want.
Share strong opinions without shutting down others’ viewpoints.
Create safety so you can talk with almost anyone about almost anything.
Identify what’s contributing to the gap between expected and actual behavior.
Don’t lead with YOUR ideas; start by asking others for theirs.
Highlight natural consequences to motivate rather than using coercion.
Turn each accountability discussion into a course of action that leads to better outcomes.
When people have the skills to hold peers accountable, they’re better
at correcting performance problems, preventing potential disasters,
and preserving and strengthening relationships.
Speak up no matter the person’s power, position, or temperament.
Get positive results and maintain good relationships.
Permanently resolve problems by clarifying natural consequences.
Help others avoid excuses, keep projects on track, and resolve performance barriers.
Agree on a plan, follow up, engage in good reporting practices, and manage new expectations.
With more than half a million copies sold, Crucial Accountability continues to improve the health of relationships, teams, and organizations worldwide.
Watch the video to learn more about course skills, learning formats, and delivery options—plus a chance to save on a public course.
See if Crucial Conversations for Accountability is right for your team.