Individual Skills

Crucial Conversations® for Mastering Dialogue gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results. Participants learn how to:

• Make even the riskiest topics safe for discussion
• Create psychological safety where people can share meaningful input on important matters
• Talk to anyone about almost anything
• Speak persuasively, not abrasively when the stakes are high and opinions vary
• Learn how to turn disagreement into dialogue and conflict into collaboration

Organizational Benefits

Crucial Conversations® for Mastering Dialogue skills yield individual, team, and cultural success. Our clients continually see results in the following areas:

• Equity and inclusion – When people feel psychologically safe to speak up, they add their meaning to and take responsibility for their culture.
• Agility and adaptability – Staying agile in changing circumstances requires people who can dialogue with care in the face of stress and uncertainty.
• Ideation and innovation – In cultures of dialogue, people share novel ideas and challenge the status quo.
• Decision-making – When people can quickly surface critical information, decision-making is efficient and fueled by facts rather than ego and politics.
• Engagement and teamwork – When employee have evidence their voice matters, they see their role as vital and their contribution as critical.