Managing Millennials

What’s a Millennial

  • Understand what defines a Millennial (including range of birth dates, common traits, etc.) as well as the reasons that Millennials are important in the workforce.
  • Learn about the influence Millennials will hold as the workforce shifts and how the sizes of different generations will play a role.

Perceptual Position

  • Understand the three perceptual positions and practice seeing any given situation from each of the three perspectives.

Understanding Each Generation

What’s a Millennial

Learn about the factors and influences that create differences in perspectives between generations.

The Builders

Born between 1965 and 1982

The Baby Boomers

Born between 1965 and 1982

Generation X

Born between 1965 and 1982

The Millennials

Born between 1983 and 2001

Manager Skills

Vision Skills: Help Them See

Skill 1: Show them the Big Picture

Explain the reasons for doing their work, why it matters, and what depends on them doing a good job. Share your expertise.

Skill 2: Make it Matter to Them

Understand what they care about and help them tie what they are working on to something meaningful for them.

Skill 3: Include the Details

Avoid assumptions and eliminate ambiguity by making sure they understand the important details about what they are working on and the results that are expected.

Communication Skills: Be Heard

Skill 4: Build a Relationship

Find ways to build trust and genuinely connect with them. Mentor more than you give orders.

Skill 5: Be Positive When Correcting

Give feedback in positive terms and by separating performance from the individual (ie. "This behavior needs improvement" vs "You need improvement"). Give encouragement rather than punishment.

Skill 6: Don't Take Things Personally

Adapt to their brief, frank communication style, and don't take offense. Keep the focus on their performance and development (instead of on your own feelings).

Adapting Skills: Play to Their Strengths

Skill 7: Put Their Imagination to Work

Keep their minds and hearts engaged by using their well-developed imaginations to solve problems and innovate.

Skill 8: Create the Right Rewards

Cater to their award-focused upbringing by rewarding their performance, whether just acknowledging their contribution for smaller successes or something more for the larger ones.

Skill 9: Be Flexible

Focus more on what gets done than on how it gets done, and give them the leeway to work how they want when possible.

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